The system your secretariat runs on: members, chapters, committees, dues, events and communication on one record.
Associations and federations
Your members, on one record.
Membership in one list, dues in a spreadsheet, the AGM in a ticketing tool and the committee minutes in somebody's email. The associations edition of Yumin CRM puts all of it on one record per member and one per member organisation, so renewals, events, committees and payments stop being four different versions of the truth.
Sound familiar?
Three things we hear from almost every secretariat.
01
Nobody can say how many members you have
The finance list, the mailing list and the committee list disagree, and each has a defender. Lapsed members are still receiving notices, paid members are missing from the directory, and the number in the board pack is whichever one was easiest to produce that week.
02
Renewals are a season, not a process
Every year the same few people spend weeks sending the same reminders by hand, chasing transfers, matching payments to members and answering "have you received it?" one message at a time. The work is enormous and none of it is remembered next year.
03
The AGM lives outside everything
Registration happens in a separate tool, attendance never makes it back to the member record, and nobody can see afterwards which members turned up, which committee they sit on and whether their dues are current, without exporting three files and joining them by hand.
What is included
Six modules, configured before you log in.
Module 1
Membership register
Every member as a record: individuals, member organisations and the people inside them, with category, grade, join date, status, chapter, region and the full history of what they have been. Lapsed, suspended and honorary states are held properly rather than implied by a blank cell, and the directory your website shows is generated from the register rather than maintained beside it.
Module 2
Dues and renewals
Dues raised on your own cycle, whether that is a common renewal date or a rolling anniversary, with pro-rata for joiners, categories that price differently and grace periods you define. Reminders go out on WhatsApp and email on a schedule, payments reconcile against the member record, and receipts are issued without anyone typing a name twice.
Module 3
Chapters and committees
Chapters, branches, regions, boards, working groups and technical committees, each with its seats, terms, office holders and papers. A member's committee service sits on their record with start and end dates, so you can answer who sat on what, in which year, without opening an old minute book.
Module 4
Events and CPD
Your AGM, conference, chapter meetings, training and continuing professional development, built off the member list so pricing, eligibility and attendance are known in advance. Attendance and credits post back to the member record, which means a member's CPD position is a field rather than an annual reconstruction.
Module 5
Member communication
Segments built from the register itself — a category, a chapter, everyone unrenewed after a date, everyone who attended last year — and sent as WhatsApp templates or email. Replies land in the shared inbox on your official number, against the member they came from, so the secretariat sees the conversation and the record together.
Module 6
Reporting and the board pack
The numbers your board asks for, produced from the live register: membership by category and chapter, joiners and leavers, retention, dues raised and collected, event attendance and committee participation. Built once, refreshed whenever you open it, and the same for everyone who opens it.
Five things that run themselves on WhatsApp
Illustrative. These are the five workflows we set up most often for a membership body. Yours are configured to your own calendar, categories and wording before go-live.
30 days before the renewal date
A renewal notice with the member's category, the amount due and a payment link, from your official number.
7 days before the renewal date
A short reminder, sent only to members who have not yet paid, with the same link.
The moment payment clears
A confirmation and receipt, and the member record moves to renewed without anyone touching it.
14 days after the renewal date
A lapse warning to whoever is still unpaid, and an alert to the secretariat to call the larger accounts.
The week of an event they registered for
Joining instructions, venue and time, then a follow-up afterwards with the CPD credit recorded.
Every row is a rule you can change, switch off or add to. Nothing sends without your templates being approved first, and a member's reply comes back to a person in the shared inbox.
Add the parts that touch your members directly.
Yumin Connect gives the secretariat one official WhatsApp number and a shared inbox. Yumin Answer handles the routine membership questions out of hours. Yumin Events runs the AGM and the conference end to end, and Yumin Social keeps the association visible between them. All four write back to the same member record.
Questions associations ask
Can it handle both individual and organisational membership?
Yes, and the relationship between them. A member organisation is a record, the people inside it are records, and their seats, voting rights and communication preferences belong to them rather than to the company row. When someone moves employer, their history follows them.
What happens to our existing membership data?
We migrate it. Spreadsheets, an old membership system, exports from your finance package, whatever you have. We clean and match it, show you a sample to check before anything goes live, and keep the historic states rather than flattening everyone into current members.
Can members update their own details?
Yes, through a member area or by replying on WhatsApp, with changes either applied directly or queued for the secretariat to approve, depending on the field. Contact details are usually self-service, category and grade are not.
Does it replace our accounting system?
No, and it should not. It raises dues, records what was paid and against which member, and reconciles the register. Your accounts package stays the book of record for the finances, and we connect the two so nobody rekeys an invoice.
What does the associations edition cost?
Get a quote. It depends on the size of your register, how many staff need a login, which of the six functional clouds you switch on and the migration work involved. Build the shape in the calculator and send it on WhatsApp, and we confirm a written quote the same day.
One register, one renewal process, one version of the truth.
Tell us roughly how many members you have and what you run today. We come back the same day with how we would configure the associations edition for you and a written quote.
Or call +971 50 688 7063, Monday to Friday, 9am to 6pm Dubai time.