Built, sold and supported in Dubai. Every conversation lands on one record.
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Yumin CRM

Not a CRM. The AI CRM.

Six functional clouds — sales, service, marketing, commerce, growth and talent — working on one record for every person and every company, under permissions and limits you set. Conversations are one layer of it, not the point of it.

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Six clouds on one data model Five editions for your sector Your tenant, your permissions
How Yumin CRM is put togetherA schematic of the Yumin CRM operating system. Six functional clouds sit on a ring and all feed one central core. Clockwise from the top they are Marketing (campaigns, journeys, consent), Service (cases, service levels, knowledge), Commerce (catalogue, orders, invoices), Talent (people, roles, onboarding), Growth (renewals, referrals, expansion) and Sales (pipeline, quotes, approvals). The core is labelled One record, holding every person and every company on one timeline under one set of rules. Two smaller layers connect to the same core from below: Control, covering roles, permissions and limits, and Channels, covering WhatsApp, web chat and email. A small panel at the top left, marked illustrative, shows an open pipeline figure with a rising bar chart drawn from the same record. Signals travel along every connection: the clouds write into the record, and the record drives the channels and the figures.One recordevery person · every companyone timeline, one set of rulesMarketingcampaigns, journeys, consentServicecases, SLAs, knowledgeCommercecatalogue, orders, invoicesTalentpeople, roles, onboardingGrowthrenewals, referrals, expansionSalespipeline, quotes, approvalsControlroles · permissions · limitsChannelsWhatsApp · web chat · emailOpen pipeline · illustrativeAED 1.24M

The six functional clouds. Switch on what you need, add the rest when you are ready.

SalesAccounts, contacts, deals
ServiceCases, queues, escalation
MarketingSegments from live data
CommerceProducts and price books
GrowthRenewal and dues cycles
TalentPeople and teams

The core

One record per person. One per company. Everything else hangs off it.

No second copy

A deal, a case, an invoice, an event attendance and a WhatsApp thread are views of the same record, not separate systems that need reconciling.

One timeline

Whoever picks up the conversation next can see what was said, what was sent, what was paid and what was promised, in order.

One set of rules

Consent, ownership, visibility and spending limits are held on the record itself, so they apply the same way in every cloud and on every channel.

Your tenant

Your data sits on your own tenant with role-based permissions and a full history of who saw and changed what. We confirm the hosting region before anything is set up.

Control

The AI decides only what you allow it to.

Autonomy is a setting, not a personality. You set the ceiling per role, and above it the system drafts the work and waits for a person.

Limits per role

A discount ceiling, a refund limit, which case types may be closed, whether a quote may leave without a human reading it.

Visible history

Every automated action is recorded against the record with the rule that allowed it, so a decision can always be traced back.

Draft and wait

Above the limit nothing is sent. The work is prepared, flagged to the right owner and held until it is approved.

Editions

Configured for how your sector actually works.

The same data model, shipped with the objects, stages and documents your sector already uses, so implementation starts from something recognisable. Editions for nonprofits and foundations, manufacturing and distribution, and education are in build.

Associations and federations

Members, dues cycles, chapters and committees.

Chambers and trade bodies

Delegations, documents and member services.

Legal and consulting firms

Matters, time, retainers and billing.

Publishers and media

Subscriptions, advertisers and renewals.

Retail and ecommerce

Catalogue, orders and post-purchase care.

In build

Nonprofits and foundations

Donors, grants and programme delivery. Not available yet.

Channels

Communication is one layer. A well-built one.

WhatsApp matters here more than almost anywhere, so we treat it properly — as an official business channel writing into the record, not as a side inbox on somebody's phone.

Channel

WhatsApp Business API

One official number the whole team works from, with templates, assignment and a thread that belongs to the record rather than to a person.

Channel

Web chat

The same conversation, started on your website and continued wherever the customer prefers, without losing the history.

Channel

Email

Threaded onto the record, so quotes, invoices and replies sit in the same timeline as everything else.

Around the CRM

Implementation, development and the cloud underneath.

Our team in Dubai does the configuration, the migration and the integration work, and looks after the infrastructure it runs on.

All services

CRM implementation

Configured to your process, your data migrated, your team trained until they actually use it.

AI implementation

From a narrow pilot with a measurable outcome to something running in production with limits around it.

Custom development

Portals, apps and integrations with your accounting, calendars, website and payment provider through the API.

Cloud and business email

Google Cloud and Workspace, AWS, Microsoft Azure and business email on your own domain.

Cyber risk management

Find the exposure, fix it, and keep watching it.

Pricing

Priced on what you switch on.

Cost depends on the edition, the size of your team and which clouds you turn on. We give you a written quote rather than a list price you have to decode.

Get a quote

Live pricing is not published yet. Tell us the edition, the team size and the clouds you want, and we confirm a written quote.

Ask for a quote

Talk to the people who will build it.

Message us on WhatsApp. A person in Dubai answers, not a queue in another time zone.

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