Your WhatsApp channel for a team: one official number, one shared inbox, one history.
Yumin Connect
Your whole team on WhatsApp, on one official number.
One official WhatsApp number for your business, and every person on your team working from the same inbox. Customers message the number they already have saved. Your team picks up, assigns, replies and closes, and nothing is lost in somebody’s personal phone.
What it is
What it is not
A bot that replies by itself. That is Yumin Answer.
What you get
Everything WhatsApp allows a business to do, switched on properly.
Connect is the official WhatsApp Business Platform, set up and run for you. These are the parts we configure, test and hand over working.
01
Official API and blue tick
Your business applied for, verified and approved on the WhatsApp Business Platform, under your own trade licence. You get a verified display name, a business profile with your address and hours, and the green badge once Meta grants it. Your number is yours and moves with you.
02
Team inbox
One inbox for the whole team. Conversations are assigned to a person or a queue, with internal notes nobody outside sees, saved replies, tags, and a search across every message you have ever exchanged with that contact. When someone leaves, the history stays with the business.
03
Broadcasts
Send an approved message template to a list of customers who opted in — a price list, an appointment reminder, a renewal notice, an event date. Lists are built from your own contacts, replies land back in the shared inbox, and opt-outs are handled for you.
04
Chatbot flows
A menu-driven flow that handles the questions you answer twenty times a day: opening hours, directions, price list, order status, booking a slot. It runs on rules you set, and when the question goes beyond the flow it hands the chat straight to a person in the inbox.
05
Drip campaigns
A short sequence of messages sent over days rather than all at once: a welcome, a follow-up after a quote, a reminder before an appointment, a check-in after a purchase. Each step waits for the one before, and a reply from the customer stops the sequence and alerts your team.
06
Catalog and payments
Put your products or services in a WhatsApp catalog customers can browse inside the chat, build a cart, and pay. We connect your payment provider so the customer completes the payment without leaving the conversation, and the order appears in your inbox with the chat attached.
07
Forms and OTP
Collect structured information inside the chat instead of chasing it in loose messages: a registration, a service request, a document upload, a callback request. Send one-time passcodes over WhatsApp to confirm a phone number or authorise an action, using the message types Meta approves for it.
08
Click-to-WhatsApp ads
Run ads on Facebook and Instagram where the button opens a WhatsApp chat with your business instead of a landing page. The customer arrives already talking to you, the ad they came from is recorded on the conversation, and your team sees which campaign is producing real enquiries.
09
Voice calling
Take and make voice calls on your WhatsApp Business number, so a customer who would rather talk can call the same number they message. Calls sit on the same contact record as the chat, and you can move a conversation from typing to a call without swapping channels.
10
Integrations
Connect your WhatsApp number to the systems you already run — your website forms, your booking tool, your accounting or your stock list — through the API. Our team in Dubai does the integration work. If you run Yumin CRM, every conversation writes itself onto the customer record with no extra step.
About Meta’s conversation fee
WhatsApp charges a small fee per conversation. That fee is set by Meta, not by us, and it varies by conversation type and country. We pass it through at cost, with no margin added, and we show it as its own line on every invoice so you can see exactly what you used and what Meta charged for it. You will never find our markup hidden inside it.
Where it fits
Five kinds of business, one number.
Clinics
Appointment reminders that cut no-shows, prescription and report collection notices, and a shared inbox so the front desk, the nurse and the coordinator all see the same conversation with a patient.
Real estate
Enquiries from portals and click-to-WhatsApp ads land in one inbox and are assigned to an agent within seconds. Listings, floor plans and viewing times go out in the chat, and the history stays with the agency when an agent moves on.
Retail
A catalog customers browse and buy from inside WhatsApp, order updates sent as they happen, and broadcasts for new stock and seasonal offers to customers who asked to hear from you.
Education
Admissions enquiries, document checklists, fee reminders and term notices handled on the channel parents actually read, with a flow that answers the routine questions and a person for everything else.
Events
Registration confirmations, joining instructions, reminders on the morning of the event and follow-ups afterwards. Paired with Yumin Events, the same number carries the ticket and the badge.
Add Yumin Answer
Connect gives your team the number. Yumin Answer puts an AI assistant on it that replies in seconds, day and night, in English and Arabic, and hands the conversation to a person the moment it should. Answer needs Connect to run. Most businesses start with Connect and switch Answer on once the inbox is busy enough to need it.
Questions
Questions people ask before they start
Can we keep our existing number?
Usually yes. A number already registered on the WhatsApp Business app can be migrated to the Business Platform, and a landline or toll-free number can be registered if it can receive a verification call. The one thing that cannot be done is running the same number on the consumer WhatsApp app and the Business Platform at once, so the number moves across completely.
How long does setup take?
Days rather than weeks for a straightforward account: business verification with Meta is the step that takes the longest, and how quickly it clears depends on Meta, not on us. We prepare your trade licence documents, submit the verification, set up the inbox and your first templates, and train your team while it is in progress.
Do we get the green tick?
The green badge is granted by Meta, on their criteria, after business verification. We prepare and submit the application properly and give you the best chance of it, but nobody can promise it, and anyone who does is guessing. Your verified display name and business profile work with or without the badge.
Why do message templates need approval?
Any message your business sends first — before the customer has written to you — has to use a template that Meta has reviewed. It stops WhatsApp filling with spam. We write your templates, submit them and manage rejections. Once a customer replies, you can talk freely for the rest of that conversation window without templates.
How many people can use the inbox?
As many as you need. Agents are added and removed by your administrator, each with their own login and their own permissions, and you can group them into queues for sales, service or a branch. Tell us your team size when you ask for a quote and we will size it with you.
What does it cost?
The Connect subscription is quoted on your team size, the features you switch on and the integration work involved, so we give you a written quote rather than a shelf price. Meta’s per-conversation fee is separate and passed through at cost on the same invoice. Message us and we will quote you.
Put your business on one official WhatsApp number.
Tell us your number, your team size and what you want handled in the chat. We will come back with a written quote and a setup date.
Or call +971 50 688 7063, Monday to Friday, 9am to 6pm Dubai time.