FAQ
Questions, answered.
Every question we are asked most often, grouped by product. If yours is not here, message us on WhatsApp and a person will answer it.
Yumin CRM
How is this different from a chat tool?
A chat tool holds conversations. Yumin CRM holds the record those conversations belong to: the person, the company, the deal, the invoice, the event they attended. Yumin Connect is the WhatsApp layer, and it is one of the channels writing into that same record.
Do we have to move everything on day one?
No. Most organisations start with one edition and one or two clouds, keep their existing tools running, and move the rest over the following quarter. Our team does the migration.
What does the AI actually decide by itself?
Only what you allow. You set limits per role: a discount ceiling, a refund limit, which case types it may close, whether it may send a quote without a person reading it. Above the limit it drafts the work and waits.
Where is our data held?
On your own tenant, with role-based permissions and a full record of who saw and changed what. We will confirm the hosting region with you before anything is set up.
Can it work with the systems we already have?
Yes. Accounting, email, calendars, your website and your payment provider connect through the API. Our team in Dubai does the integration work as part of implementation.
What does it cost?
It depends on the edition, your team size and which clouds you switch on. Send us the products, your team size and the clouds you expect to use on WhatsApp; we confirm a quote the same day.
Yumin Connect
Can we keep our existing number?
Usually yes. A number already registered on the WhatsApp Business app can be migrated to the Business Platform, and a landline or toll-free number can be registered if it can receive a verification call. The one thing that cannot be done is running the same number on the consumer WhatsApp app and the Business Platform at once, so the number moves across completely.
How long does setup take?
Days rather than weeks for a straightforward account: business verification with Meta is the step that takes the longest, and how quickly it clears depends on Meta, not on us. We prepare your trade licence documents, submit the verification, set up the inbox and your first templates, and train your team while it is in progress.
Do we get the green tick?
The green badge is granted by Meta, on their criteria, after business verification. We prepare and submit the application properly and give you the best chance of it, but nobody can promise it, and anyone who does is guessing. Your verified display name and business profile work with or without the badge.
Why do message templates need approval?
Any message your business sends first — before the customer has written to you — has to use a template that Meta has reviewed. It stops WhatsApp filling with spam. We write your templates, submit them and manage rejections. Once a customer replies, you can talk freely for the rest of that conversation window without templates.
How many people can use the inbox?
As many as you need. Agents are added and removed by your administrator, each with their own login and their own permissions, and you can group them into queues for sales, service or a branch. Tell us your team size when you ask for a quote and we will size it with you.
What does it cost?
The Connect subscription is quoted on your team size, the features you switch on and the integration work involved, so we give you a written quote rather than a shelf price. Meta’s per-conversation fee is separate and passed through at cost on the same invoice. Message us and we will quote you.
Yumin Answer
Will it make things up?
It answers from the material you give it and is built to say it does not know rather than guess. If a customer asks something your material does not cover, it says so and hands the conversation to your team instead of inventing an answer. You review the replies in the first weeks and we tighten anything that reads wrong.
Can a customer always reach a person?
Yes. Asking for a human hands the conversation over immediately, and your team can take over any conversation at any moment from the shared inbox. You also set the hours and the topics where Answer should not attempt a reply at all and should pass straight to a person.
How good is the Arabic?
It reads and replies in Arabic and in English, and follows the customer’s lead when they switch. For anything you are particular about — your service names, how you address customers, terms specific to your sector — we set the wording during setup and your team reviews it before it goes live.
What does it need from us to get started?
Your official WhatsApp number on Yumin Connect, and your existing material: price list, services, hours, locations, policies and the questions you answer most. Most businesses already have all of it written down somewhere. We turn it into what Answer works from, and you approve the replies before it goes live.
What does it cost?
A monthly subscription, quoted on your conversation volume and how much setup your material needs, so we give you a written quote rather than a shelf price. Meta’s per-conversation fee on your WhatsApp number is separate and passed through at cost. Message us and we will quote you.
Yumin Events
Can we use our own domain and branding?
Yes. The event site runs on your domain — your own, or a subdomain of it — with your logo, colours and typefaces. There is no Yumin branding on the attendee-facing site, and your event is not listed in anybody’s marketplace alongside other people’s events.
What happens if the venue internet fails?
Check-in keeps working. Badge verification runs on the device against a copy of the register held locally, so the door does not stop when the Wi-Fi does. Everything scanned while offline syncs to the system as soon as the connection returns, and duplicates are caught at that point.
How do payments work?
Through your own payment provider, into your own account. We connect it during setup. You can also take free registrations, invitation-only registrations, group and delegation bookings, and offline or bank-transfer payments recorded against the registration by your team.
Does it handle Arabic?
Yes. The event site, the registration forms and the confirmations can run in Arabic and English, and attendees choose. Your team writes both versions during setup, and we help with the layout so the Arabic pages read properly rather than looking like a translation bolted on.
Can we run more than one event at a time?
Yes. Each event has its own site, agenda, ticket types, registration list and team roles, and you switch between them from one place. Attendee history follows the person across your events, so you can see who came last year when you plan this year’s invitations.
What does it cost?
It depends on the size of the event, how many events you run in a year and how much setup work your first one needs, so we quote it in writing rather than publishing a price. Tell us the event, the expected attendance and the date, and we will come back with a quote.
Billing and pricing
Which prices are published?
Only Yumin Social: Free, Starter at AED 500 per month, and Growth at AED 2,000 per month plus ad spend at cost. CRM, Connect, Answer and Events are quoted, because what they cost depends on your team size, your volume and the setup work involved. Message us and we will put a quote in writing.
What is the WhatsApp conversation fee?
Meta charges a fee per conversation on the WhatsApp Business Platform. It is set by Meta, varies by conversation type and country, and we pass it through at cost with no margin added. It appears as its own line on your invoice so you can see exactly what you used.
How do we pay?
Card payments are processed by Stripe. Bank transfer is available for annual and larger accounts. Invoices are issued in UAE dirhams, and VAT is applied where it is due. There is no online checkout on this website: we invoice you and you pay against the invoice.
Do prices include VAT?
Prices shown are exclusive of VAT. Where UAE VAT applies to your account, it is added and shown on the invoice.
Data and support
Who owns our data?
You do. Your records, your customer conversations, your event registrations and your social accounts remain yours. You can export your data, and you can ask us to delete it. See the privacy policy.
How do we get support?
On WhatsApp or by telephone on +971 50 688 7063, or by email at info@yumin.ae, Monday to Friday, 9am to 6pm Dubai time. Existing customers with something urgent should say so in the message so it is escalated.
Do you do the setup, or do we?
We do. Our team in Dubai handles the configuration, the migration of your existing data and the integration work, and trains your team before you go live. You are not handed a login and left to work it out.
Can you come to our office?
Yes, within the UAE. Tell us where you are and we will arrange it. Much of the work is done remotely, but setup sessions and team training are often easier in the room.
Still have a question?
Ask it on WhatsApp. A person answers during working hours, Monday to Friday, 9am to 6pm Dubai time. Messages sent outside those hours are answered the next working morning.
Or call +971 50 688 7063, Monday to Friday, 9am to 6pm Dubai time.
Yumin Social
See Yumin Social
Is the free account really free?
Yes. The card studio costs nothing to use. To open the account we verify your card with a small charge, which is either refunded to you or never captured in the first place. It is a check that you are a real business, not a payment for the service. The full terms are on the refund page.
Which platforms do you post to?
The social platforms your business is on, connected to your own accounts, which stay yours. Tell us which ones you use when you start and we will set them up. If you do not have accounts yet, we will help you set them up in your own name.
Do you write in Arabic?
Yes. We write in English, in Arabic, or in both, and you tell us which at the start. Bilingual posts are written properly in each language rather than run through a translator, and you see both versions in the approvals inbox before anything goes out.
What if we do not like a post?
Request a change in the approvals inbox and tell us what is wrong with it. We rewrite or redesign it and send it back. Nothing is published until you have approved it, so a post you never got to does not go out by default.
How is ad spend handled on the Growth plan?
It is separate from the AED 2,000 monthly fee and passed through at cost, with no margin from us. You set the budget, you can change or pause it whenever you want, and the invoice shows our fee and your ad spend on separate lines.
Can we cancel?
Yes. Starter and Growth are monthly. Cancel before the next renewal date and the plan runs to the end of the period you have already paid for, then stops. We do not hold you in a year-long contract. The cancellation terms are set out in full on the refund page.